Order Information


Hey you gorgeous babes ! Here's what to expect ! 

Once your order, lead time is apprx a month , depending on order size . I know this can sound like a lot, but due to order volumes at this time, this is usually the wait time. We are working on getting it lower.  As all items are handmade to order, this is a factor, but it also makes it worth it !

Do you need your order faster? No problem !

Please contact us PRIOR to ordering so we can discuss rush options ! We have options including next day, a week or less or others as well ! 

If its a one week or less rush , it is 19.99$ per item 

If its a next day (We cannot always guarantee this so it must be approved before ordering) is it 29.99$ per item

Need it in a couple weeks but definitely before a month, it is 9.99$ per item

Shipping Fees will depend on your location, we have Tracked Ground (default option for all orders), Express worldwide and Priority Next day for Canada and US, and Priority Two day for International 

 

I WANT TO PLACE A RUSH 

Please Email HeyBabe@ottiliacollection.com

-Please include your name

-The items you want to order 

-The country shipping to 

-The date needed by

-Sizes

EXCHANGE POLICY 

All sales are final.

We will accept exchanges on regular priced merchandise within 1 week of receiving the item, in original unworn condition , tags on. 

Regular priced items can be exchanged for another style, or for a credit.

Sale / discounted items can be exchanged for a different size only. 

HOLIDAY SALES- Labor Day, Boxing Day, Christmas sale and Black friday sales, - FINAL SALE, NO returns/ exchanges. 


Please note that we no longer exchange and give credits for customized orders. If you wish to place an order for a custom bottom or top once received for any reason we cannot exchange this item.

 

To inquire about an exchange : HEYBABE@ottiliacollection.com 

 

IMPORT DUTIES AND CUSTOMS

INTERNATIONAL CUSTOMERS:

Your order may be subject to VAT or import duties and/or taxes, which are levied once your package reaches your country.
Smooch Swimwear ships your package "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.This is standard for most online purchasing with any company. 

*YOUR ORDER IS NOT REFUNDABLE BECAUSE YOU DO NOT WANT TO PAY YOUR CUSTOMS/DUTIES OR VAT CHARGES UPON DELIVERY. PLEASE BE FAMILIAR WITH THIS BEFORE ORDERING *


For more information regarding your country's custom policies, please contact your local customs office or visit your countries government site, as it is out of the hands of Ottilia Collection Inc .